Help & Support

Find answers to common questions or get in touch with our support team

Getting Started

Learn how to convert your first file

Account Settings

Manage your account and preferences

Contact Support

Get help from our support team

Frequently Asked Questions

Find quick answers to the most common questions

Getting Started

File Size & Limits

Security & Privacy

Account & Billing

Troubleshooting

Contact Support

Can't find what you're looking for? Send us a message and we'll help you out.

We typically respond within 24 hours

Our support team is here to help Monday through Friday, 9 AM to 5 PM EST. Premium users receive priority support with faster response times.

Help & Support

Getting Started

Account Settings

Contact Support

Frequently Asked Questions

Getting Started

How do I convert a file?

Do I need to create an account to convert files?

Which file formats do you support?

How long does conversion take?

File Size & Limits

What are the file size limits?

How many files can I convert per day?

Can I convert multiple files at once?

What happens if my file is too large?

Security & Privacy

Is my data safe and secure?

Do you store or share my files?

How long are my converted files stored?

Can I delete my files immediately after conversion?

What about password-protected files?

Account & Billing

How do I upgrade to premium?

Can I cancel my premium subscription?

Do you offer refunds?

What payment methods do you accept?

Troubleshooting

My conversion failed. What should I do?

The download isn't working. How can I fix this?

Why is my conversion taking so long?

I can't see my conversion history. Why?

Contact Support

We typically respond within 24 hours